FAQS

 FAQS

FAQS

  • Q

    Do you accept sample customization?

    A

    Yes, we offer logo customization on samples. Please note that samples are chargeable; however, the cost will typically be refunded once you place a bulk order.

  • Q

    Do you provide ODM services?

    A

    Absolutely. With a strong R&D team of 60+ members, we have extensive ODM expertise in the audio industry.

  • Q

    What is your minimum order quantity (MOQ)?

    A

    The MOQ starts at 3,000 units per SKU (single color).

  • Q

    Are these original products?

    A

    Yes, all our products are developed using proprietary molds. Since 2009, we have obtained over 100 global patents.

  • Q

    Are you a manufacturer?

    A

    Yes, we operate two manufacturing bases in Dongguan and Guangxi, with a total area exceeding 70,000 sqm and employing over 2,000 staff.

  • Q

    What is your warranty policy?

    A

    We provide a 12-month warranty on all our products.

  • Q

    How do you ensure product safety and quality?

    A

    We treat quality as our lifeline. Our 60+ member quality control team manages a comprehensive quality management system—from supplier onboarding, incoming inspection, in-process quality control, shipment, to customer complaint handling and after-sales support ensuring complete customer satisfaction and premium product quality.

  • Q

    Do you work with any well-known brands?

    A

    Yes, we have served 1,500+ clients to date. For specific client references, please contact us directly for more detailed information.

  • Q

    What is the lead time for orders?

    A

    For bulk orders, the standard lead time is around 35 days. The exact timeline may vary depending on your order specifics.